What we do
The digital economy has transformed the way both small and large businesses operate. Competition, government policy, industry standards and regulations all require smarter, faster, leaner ways of working.
To meet the challenges that modern organisations face, our management consulting services focus on helping our clients solve complex business problems with solutions of elegant simplicity.
Our consulting services cover a wide range of business needs, including:
- Agile enterprise adoption & transformation
- Business architecture
- Business strategy and innovation
- Customer experience
- Digital agility
- Enterprise technology architecture
- Lean business performance
- Process improvement
- Service design
- Project, program and portfolio management
How we work
P-D-C-A / Deming Cycle
ZXM uses the Deming Cycle to deliver its work – an iterative approach used to introduce continuous improvement from continuous delivery.
We use standards-based approaches
Following standards results in repeatable outcomes for our clients. This is why we rely on strong, proven, industry standards for the methods we employ, including:
- Scrum, Lean and Kanban
- for continous improvement and agility in both software and non-software teams
- PRINCE2 and MSP
- for project, program and portfolio solutions
- ITIL and Lean
- for IT service management, queue management and continuous service improvement
- to support business analysis activities
- to support project management activities
- Zachman and TOGAF
- for enterprise architecture
- Elements of User Experience
- for service design and user-experience design
- ISO 9241-210
- for user-centred design
- AS ISO 15489
- for records and information management
Transtheoretical Model (TTM) of Behavioural Change – A focus on iterative behavioural change
Change is the one constant in modern organisations. While organisations focus on skills uplift amognst their employees as one method of creating greater efficiencies people often forget that its one thing to learn a new skill, but another thing all together to change behaviour to use them.
ZXM uses behavioural change methods based on the Transtheoretical Model (TTM) of Behavioural Change by Prochaska and DiClimente (1983) to help organisations through the steps of change that will create long-lived behaviours and assist with cultural change.
ZXM consultants engage in curious, critical and creative dialogues in collaboration with their clients to solve complex problems – this is the basis of the Design Thinking philosophy. Using emphathy for the context of a problem, insights are drawn from the context space with rational analysis of the traceability of solutions back to the problem space. In essence, it is design to match people's needs with what is technologically feasible and viable as a business strategy.
The focus of our customer experience work is principle-driven design. This means working with light-weight methods, rapid prototyping and just-enough documentation, with quick, collaborative, iterative delivery, that is value-driven and customer-validated.
We use the Lean Start-up method to help our clients rapidly shorten their products' development cycle by delivering smaller, viable, and lovable products. The focus is to quickly learn from their use, in order to deliver incrimental, continuous, high-value improvements to customers.