Management Consulting

What we do

The digital economy has transformed the way both small and large businesses operate. Competition, government policy, industry standards and regulations all require smarter, faster, leaner ways of working.

To meet the challenges that modern organisations face, our management consulting services focus on helping our clients solve complex business problems with solutions of elegant simplicity.

Our consulting services cover a wide range of business needs, including:

  • continuous improvementAgile enterprise adoption & transformation
  • building blocks of good businessBusiness architecture
  • strategyBusiness strategy and innovation
  • lovable experienceCustomer experience
  • digital pantherDigital agility
  • architectureEnterprise technology architecture
  • House of LeanLean business performance
  • GearsProcess improvement
  • A gift of high valueService design
  • The Iron TriangleProject, program and portfolio management

How we work

P-D-C-A / Deming Cycle

ZXM uses the Deming Cycle to deliver its work – an iterative approach used to introduce continuous improvement from continuous delivery.

Deming Cycle

Specifically, ZXM use P-D-C-A in the form of Scrum – one of many agile methods – as the basis for all our consulting products – from user-experience reports to strategic reviews.

We use standards-based approaches

Following standards results in repeatable outcomes for our clients. This is why we rely on strong, proven, industry standards for the methods we employ, including:

Scrum, Lean and Kanban
for continous improvement and agility in both software and non-software teams
for project, program and portfolio solutions
ITIL and Lean
for IT service management, queue management and continuous service improvement
to support business analysis activities
to support project management activities
Zachman and TOGAF
for enterprise architecture
Elements of User Experience
for service design and user-experience design
ISO 9241-210
for user-centred design
AS ISO 15489
for records and information management

Transtheoretical Model (TTM) of Behavioural Change – A focus on iterative behavioural change

Change is the one constant in modern organisations. While organisations focus on skills uplift amognst their employees as one method of creating greater efficiencies people often forget that its one thing to learn a new skill, but another thing all together to change behaviour to use them.

ZXM's change model based on the Transtheoretical Model of Behavioural Change

ZXM uses behavioural change methods based on the Transtheoretical Model (TTM) of Behavioural Change by Prochaska and DiClimente (1983) to help organisations through the steps of change that will create long-lived behaviours and assist with cultural change.

Design Thinking

ZXM consultants engage in curious, critical and creative dialogues in collaboration with their clients to solve complex problems – this is the basis of the Design Thinking philosophy. Using emphathy for the context of a problem, insights are drawn from the context space with rational analysis of the traceability of solutions back to the problem space. In essence, it is design to match people's needs with what is technologically feasible and viable as a business strategy.

Design Thinking process

Lean Start-up

The focus of our customer experience work is principle-driven design. This means working with light-weight methods, rapid prototyping and just-enough documentation, with quick, collaborative, iterative delivery, that is value-driven and customer-validated.

We use the Lean Start-up method to help our clients rapidly shorten their products' development cycle by delivering smaller, viable, and lovable products. The focus is to quickly learn from their use, in order to deliver incrimental, continuous, high-value improvements to customers.

Lean Start-up